CONTRACT
Maintenance Contracts
Scheduled preventive servicing, bus health checks, ETS backups and a response time you can hold us to.
- One to four visits a year
- Guaranteed response time
- ETS project and config backups
Services, Packages and Maintenance
Four ways a project starts, fixed-scope packages for every sector, and maintenance with a response time you can hold us to.
Four Ways a Project Starts with Us
Some clients arrive with a drawing set, some with a panel nobody dares open. Figures below are indicative starting points. Every building is surveyed and quoted in writing before anything is committed.
MOST URGENT
Repair and Fault-Finding
Bus-level diagnostics, telegram tracing and device testing to find the actual root cause, not the obvious symptom.
- On-site and remote diagnostics
- Bus monitor and telegram analysis
- Emergency call-outs
PROJECT
New Implementation
Design-build from first principles: topology, loading, panel design, ETS programming, commissioning and documentation.
- Design, BQ and schematics
- ETS programming and commissioning
- As-built docs and training
UPGRADE
Retrofit and System Rescue
Take over an orphaned system, recover the ETS project, and add intelligence to an occupied building without wall hacking.
- ETS recovery and re-documentation
- Legacy or BMS migration to KNX
- Phased device replacement
One Accountable Engineer, One Trained Crew
Consultation and Design
Site survey, load and device schedules, riser and distribution board design, schematics and a scope engineered to land on your target budget.
ETS Programming
Device addressing, group-address structuring, logic functions, scene creation and visualisation using official KNX ETS software. Documented and backed up.
Installation and Retrofit
Professional cabling, DB build-out, device mounting and commissioning - wired TP or wireless KNX RF for occupied buildings with no wall-hacking.
After-Sales Support
WhatsApp support in business hours (24/7 on Gold contracts), remote diagnostics and rapid system modifications. You always reach the engineer who knows your system.
Maintenance Packages
Scheduled preventive servicing, bus health checks, ETS project backups and priority SLA response - so small issues never become downtime.
Operator and User Training
Hands-on training and plain-language documentation so the building team, or the household, runs the system day to day without calling anyone.
Repair and System Rescue
Recover orphaned systems with no docs or passwords: re-read the bus, rebuild the ETS project, fix faults and bring the system back under control.
// QUICK SCOPE ESTIMATOR
An Indicative Budget in Under a Minute
Indicative only - we confirm on site. Want it component by component instead? Use the full budget calculator.
Small · 10Large · 600+
ESTIMATED RANGE
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No obligation. We reply within business hours.
Fixed-Scope Packages in Every Sector
Published prices for the six scopes we are asked for most often, across homes, office floors, warehouses and lecture theatres. Each one is the full engineering standard at a smaller scale, and each one extends later without replacing what is already on the bus.
Residential
Condo Essential
Single 3-bedroom condominium or apartment unit
RM 15,888
indicative · incl. installation & programming
- Lighting control + dimming
- AC / FCU control
- Mobile app control
- 4 smart glass switches
- ETS programming & handover
Residential
Terrace / Link House
Double-storey link & terrace homes
RM 24,888
indicative · incl. installation & programming
- Whole-home lighting scenes
- AC scheduling
- Auto-gate & alarm integration
- Motion sensors
- Voice control ready
Residential
Wireless Retrofit
Existing/occupied homes - no wall hacking
RM 18,888
indicative · incl. installation & programming
- KNX RF wireless
- Lighting + shading
- No renovation needed
- App + scenes
- Expandable later
Commercial
Office Floor Essentials
One office floor up to 10,000 sq ft, CAT-A or CAT-B
RM 36,800
indicative · incl. installation & programming
- Presence and constant-lux zoning
- Four meeting-room scenes with blinds
- After-hours schedule and override
- Floor-level energy sub-meter
- ETS file and as-built handover
Industrial
Warehouse Aisle Zoning
Racking aisles, minimum eight, rate falls with aisle count
From RM 3,600 / aisle
indicative · incl. installation & programming
- Presence detection at both aisle ends
- Safe standby level, never dark
- Daylight-linked maintained lux
- Lighting board sub-metering
- Worked aisle by aisle, site stays live
Higher Education
Lecture Theatre Package
One lecture theatre or auditorium, up to 300 seats
RM 29,800
indicative · incl. installation & programming
- Lectern and door plates, four scenes
- Blackout blinds sequenced with scene
- Idle shutdown of lights, AC and projector
- Lecturer quick card at the lectern
- Installed inside the semester break
Hotels, factories, whole campuses, larger buildings and portfolios are scoped and quoted individually - request a site assessment.
The entry package, running an evening scene.
Every pack is the full standard at a smaller scope.
The retrofit pack, going into a finished wall.
Wireless KNX RF where hacking the wall is not an option.
Keep It Running: Pick a Service Level
Cover that scales with the building. Every tier includes the ETS project backup and a written report you can put in front of ownership. Indicative pricing, confirmed after a site survey.
Essential
BronzeSmall buildings & homes
RM 2,880 /year
- Response SLANext business day
- Preventive visits1 / year
- Remote monitoring -
- ETS & config backupsYes, offsite
- Emergency call-outChargeable
- Health reportAnnual
Professional
SilverMid-size & multi-tenant
RM 7,800 /year
- Response SLAWithin 8 hours
- Preventive visits2 / year
- Remote monitoringBusiness hours
- ETS & config backupsYes, offsite
- Emergency call-outPriority
- Health reportQuarterly
Enterprise
GoldTowers, hotels, portfolios
From RM 14,800 /year
- Response SLAUnder 4 hours
- Preventive visits4 / year
- Remote monitoring24/7 + alerts
- ETS & config backupsYes, offsite
- Emergency call-out24/7 included
- Health reportMonthly + KPIs
Contract clients get a defined response time, not a queue position.
Gold tier covers 24/7 attendance. Every tier includes the offsite ETS backup.
What lands on your desk
The Paperwork Is the Product
Hardware is a commodity: the same devices are available to everyone. What you are actually buying is the design that sizes them, the discipline that installs them and the documentation that lets someone else maintain them in year seven.
Design Stage
- Vendor-neutral specification clause set
- Bus topology & single-line diagrams
- Bus-loading & power-supply sizing calculations
- Riser, containment & cable schedule
- Switch-plate schedule with finishes
- Sensor positions for the reflected ceiling plan
- Indicative points list & bill of quantities
Build Stage
- Panel layouts & device schedules
- Labelled DIN-rail build with combed cabling
- Group-address structure & naming standard
- Per-circuit installation test sheets
- Site progress record with panel photography
- Coordination notes for the electrical contractor
Handover
- Full as-built drawing set
- ETS project file & offsite backup
- Device inventory with warranty dates
- Witnessed functional test certificate
- Operating guide & quick-reference card
- Operator and facility-team training session
Written Against the Standards You Have to Answer To
You are the one whose name goes on the submission. Everything we issue is framed so it can be attached to it without rewriting.
Request the Spec Clause SetVendor-neutral and free. Written so three integrators can price it like for like.
ISO/IEC 14543-3
The KNX open standard itself. Guarantees any certified integrator can take the system over.
EN 50090
European home and building electronic systems series that KNX device certification is built on.
MS 1525
Malaysian energy-efficiency standard for non-residential buildings. Zoning, daylight and occupancy control and metering all map directly to KNX functions.
MS IEC 60364 / UBBL
Electrical installation and by-law requirements the containment, segregation and panel build are executed to.
GBI / GreenRE / LEED
Green-building rating tools where KNX control and metered data support energy-management credits.
EECA 2024 (Energy Commission)
Sub-metered consumption data in the form a registered energy manager reports on under the Energy Efficiency and Conservation Act 2024.
Standards and programme references are given for general guidance. Applicability to a specific project should be confirmed with the relevant Malaysian authority or your appointed professional.
Right-Sized Engineering, Not Value-Engineered to Death
KNX earned its reputation on airports and five-star hotels, and a lot of integrators still price like it. We built the practice around the opposite problem: hitting a Malaysian budget without quietly deleting the parts that make the system last twenty years.
Where the Cost Actually Comes Out
- Right-sized device count. Function per room is agreed before the bill of quantities, so nobody pays for channels that were never going to be used.
- Multi-vendor sourcing. 500+ certified manufacturers interoperate. We mix them on price and lead time instead of honouring one distributor agreement.
- Repeatable templates. On bulk residential, one type-unit is engineered once and replicated. Programming cost per unit falls sharply after the first.
- Phased rollout. Infrastructure and containment first, intelligence later. KNX extends without rework if the topology was designed for it.
- Energy pays part of the bill. A verified 20% to 35% reduction is real money against an operating budget, not a brochure number.
Where It Never Comes Out
- Topology margin. Lines are loaded with spare capacity and segmented properly. Cramming devices onto one line to save a coupler is how buildings get intermittent faults nobody can find.
- Power-supply headroom. Sized with stated margin, never at the limit, and never shared across a segment it was not calculated for.
- Labelling and containment. Both ends of every cable, every device, segregated from mains. This is what makes a fault a ten-minute job.
- Documentation and backups. As-built set, group-address list, ETS project held and backed up offsite. A cheap system with no file is worth nothing the day it misbehaves.
- Witnessed testing. Per circuit, per zone, signed. If it was not tested in front of someone, it was not commissioned.
“I have opened a lot of panels that were cheap on day one. Every one of them cost the owner more by year three. Cut the scope if you must, never the engineering.”
Peter Teh
TEH HON KEE · LEAD INTEGRATOR
TYPICAL ENGAGEMENT BANDS
From RM15,000
Single unit, entry scope, full standard
RM30,000 to RM100,000
Landed homes, office floors, lecture theatres, warehouse zones
Above RM100,000
Towers, estates, bulk rollouts, phased plant
Indicative only. Every scope is surveyed and quoted in writing before anything is ordered.
388 of Our Projects Sit Under RM100,000How a Project Runs, Stage by Stage
On a bulk rollout the same sequence repeats per block, so commissioning tracks your programme instead of piling up at the end.
STAGE 01
Cabling and containment
Bus cable, containment and distribution boards installed to schedule, segregated from mains and labelled at both ends.
STAGE 02
ETS engineering
Device addressing, group-address structure, logic, scenes and visualisation, all held in a project file that stays yours.
STAGE 03
Commissioning and handover
Witnessed functional testing, on-site scene tuning, documentation issued and the building team trained on it.
Where the Package Sits in a Developer Programme
The expensive mistake is treating automation as a fit-out item. Containment, back boxes and riser space are structural decisions. Get them into the electrical package and the intelligence can be added at any point afterwards for a fraction of the cost.
Book a Design Review01
Concept & Schematic Design
Control philosophy per space, indicative device count, budget band and a cost-per-unit figure the feasibility can carry.
02
Detailed Design & Tender
Vendor-neutral specification, topology and loading, riser and containment requirements, plate schedule, points list and bill of quantities.
03
Electrical Package on Site
Containment, back boxes, bus cable pulled and tested by the electrical contractor against our schedule. No automation devices yet.
04
Type-Unit Engineering
One unit built, programmed, tested and signed off as the template that every subsequent unit is replicated from.
05
Block-By-Block Rollout
Devices installed and programmed per unit against the vacant-possession sequence, each with its own test sheet.
06
Handover and Defect Liability Period
As-built set, ETS backup, device inventory and training for the building team, then a traceable defect record for the whole liability period.
And the Same Discipline on a Single Building
01
Assess
Site survey, DBs & bus topology
02
Document
Read bus with ETS, rebuild docs
03
Design / Quote
Clear scope + fixed quotation
04
Install
Cabling, mounting, ETS - phased
05
Commission
Testing, tuning & handover
06
Maintain
SLA support & backups
Questions We Are Asked About This
Do you offer maintenance contracts with an SLA for buildings?
Yes - scheduled servicing, bus health checks, ETS backups, firmware reviews and guaranteed response times by tier (next business day on Bronze, within 8 hours on Silver, under 4 hours with 24/7 emergency cover on Gold).
What if my original installer goes missing (orphaned system)?
This is a core service. We read the live bus, recover or rebuild the ETS project and group addresses, document everything and take over maintenance - you are never locked to one installer.
Can KNX integrate with our existing BMS via BACnet/Modbus?
Yes - certified BACnet/IP and Modbus TCP/RTU gateways let KNX work alongside or feed an existing supervisory BMS, so you integrate rather than rip-and-replace.
Can you write the KNX section of our tender specification?
Yes, and it costs you nothing to have it drafted. We supply a vendor-neutral clause set (scope, topology, device performance, labelling, testing and commissioning, documentation and training) plus an indicative points list and BQ structure. It is written so at least three certified integrators can price it like for like, not so it points back at us.
We already appointed a main electrical contractor. Where do you fit?
Usually as the specialist automation package under the electrical contractor or direct to the developer, depending on procurement. We provide the containment, cable and back-box requirements for them to install, then take over from termination onward: device installation, ETS programming, commissioning, testing and handover. Split of scope is agreed in writing before site works begin.
How long is the warranty and what does it cover?
We provide a 5-year workmanship warranty on programming, installation and integration. Hardware carries 1-2 year manufacturer warranties depending on brand.
Book a Design Review
Send the drawings, the problem, or just the building type. Peter replies with the right next step: a design-stage review, a site survey, a diagnostic call-out or a scoped quotation. Response within one working day.
Talk to the Engineer Directly
Peter Teh (Teh Hon Kee)
Lead KNX Integrator
Phone / WhatsApp
+6016-531 3713Based in
Kuala Lumpur · serving all Malaysia
Hours
Mon-Fri 9:00-18:00 · Sat 10:00-15:00
24/7 emergency cover on Gold contracts
Send Your Enquiry
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Free Consultation
No-obligation site visit & quote within the Klang Valley.
Quick Response
We typically respond within 2-4 hours in business hours.
Detailed Quote
Itemised quotation with device specs within 3-5 days.
A design review costs you nothing and usually saves a redesign.
Bring drawings, a photo of the panel, or just the building type.